Creating and Managing Sustainable Organizations

Preface

Acknowledgements
CHAPTER 1: INTRODUCTION TO ORGANIZATIONAL EFFECTIVENESS

• Introduction
• Why Organizations Fail
• Vision for a High Performance and Resilient Organization
• Underlying Concepts for Sustainability
• Sustainable Organizations and the Triple Bottom Line
• The Visioning Process and the Roadmap for Change
• References

CHAPTER 2: CURRENT SITUATION

• Vision for a Sustainable Organization
• Current Issues and Challenges
• Drivers for Change
• Business Continuity Planning (BCP)
• Strategic Planning
• Sustainable Asset Management
• Current Situation with Organizations
• References

CHAPTER 3: DEVELOPING A HIGH-PERFORMANCE ORGANIZATION TO ACHIEVE THE GOAL OF SUSTAINABILITY

• Organizational and People Effectiveness
• Attributes of a High Performance Organization
• Appendix 3.1. Sample Public Works Functional Organizational Design
• Appendix 3.2. Sample Public Works Service-Based Organization Design
• Appendix 3.3. Sample Public Works Geographic Organization Design
• Appendix 3.4. Sample Public Works Matrix Organization Design for Asset Management
• References

CHAPTER 4: ROLE OF PEOPLE IN SUSTAINABILITY

• Description of the Players in an Organization
• Typical Organizational Roles Around the Asset Life Cycle
• Specifier/Provider Model
• Coordination
• Appendix 4.1. Service Level Agreement Template

CHAPTER 5: LEARNING AND GROWTH ORGANIZATION

• Skills Development Process
• Skills and Competencies Gap Analysis
• Develop the Training Plan and Budget
• Appendix 5.1. Sample Skills and Competencies Gap Analysis
• Appendix 5.2. Sample Training Curriculum for Maintenance Management
• Appendix 5.3. Training Evaluation Template

CHAPTER 6: MANAGING PERFORMANCE

• Introduction
• Levels of Service or Production Targets
• Balanced Scorecard Across the Organization
• Team Based
• Individual Performance Appraisals
• Triple Bottom Line

CHAPTER 7: ROLE OF TECHNOLOGY

• Introduction
• Safety and Security
• Improving Productivity and Quality
• Managing Performance
• Knowledge Management
• Keeping Technology Solutions Current

CHAPTER 8: ORGANIZATIONAL REDESIGN

• Introduction
• Organization and People Effectiveness in the Sustainability Model
• Implementation Methodology
• Implementation Phases and Steps
• Appendix 8.1. Team Charter Template
• Appendix 8.2. Sample SWOT Analysis for an Organizational Development Program
• Appendix 8.3. Sample Business Case for an Organization Development Program
• Appendix 8.4. Communications Plan Template

CHAPTER 9: IMPLEMENTATION THEMES FOR SUCCESS

• Introduction
• Knowledge Transfer to Your Staff
• Quality Assurance and Control
• Leading Change (Culture Change)
• Employee Competence
• Equity and the Value Equation
• Moving from Supervision to Leadership
• Partnering with the Union for Success
• Tracking Benefits and Celebrating Success

CHAPTER 10. CREATING VALUE FROM KNOWLEDGE

• Knowledge Management
• Value Based Decision Making-—Creating Value from Data
• Leveraging Technology to Support Knowledge Management and Value Based Decision Making

CHAPTER 11. HUMAN RESOURCES PLANNING

• The Human Resources Master Plan
• Right Sourcing Strategy

CHAPTER 12. SOCIALLY & ENVIRONMENTALLY RESPONSIBLE ORGANIZATIONS

• The Social Aspect
• The Environmental Aspect

CHAPTER 13. FUTURE TRENDS IN ORGANIZATIONAL DEVELOPMENT